CpaBooks Customer Experience portfolio

Choose SAP solutions that enable you to deliver personal, trusted, and connected customer experiences.

Complexity Made Easy

Modern websites are complex beasts. With this you can enjoy the building process!

Overview

Discover how CpaBooks Customer Experience solutions can help you attract and retain customers, while growing revenue

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Products

Acquire and retain customers and grow revenue by providing hyper-personalized omnichannel engagement and delivering on your brand promise.

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Customer Stories

See how our customers are using CpaBooks Customer Experience solutions to exceed expectations and achieve business goals

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E-Commerce Solutions

Provide a superior and personalized omnichannel commerce experience

  • Benefit from using a single commerce solution
  • Support all go-to-market models
  • Leverage industry-specific capabilities
  • Realize a fast ROI with prebuilt integrations
  • Exceed expectations with built-in flexibility
  • Uncover opportunities by unifying online and offline customer data


Customer Data Solutions

Know who your customers are and how they want to be treated.

  • Build hyper-personalized experiences with a dynamic customer data platform (CDP)
  • Scale and optimize your B2B value network, while reducing risk
  • Deliver frictionless engagements with customer identity and access management (CIAM)


  • Honor the true purpose of customer data throughout your organization
  • Build customer trust by giving them the transparency and control they demand
  • Address GDPR, CCPA, and other regional data privacy requirements


Sales Solutions

Improve sales by delivering better selling experiences.

  • Save time and guesswork to accelerate sales
  • Guide sales reps through quotes and contracts fast
  • Turn insights into action with end-to-end capabilities
  • Model and manage sales territories and incentives
  • Embrace the future of selling
  • Power customer relationship management (CRM) with real-time customer data

Service Solutions

Make service the heart of your customer experience.

  • Create a unified service experience
  • Develop an elite team of skilled experts
  • Deliver the next generation of self-services
  • Capture and understand customer feedback
  • Power engagements with high-confidence customer data

Marketing Solutions

Deliver the profitable growth your business demands and the highly personalized experiences your customers expect.

  • Accelerate time to value
  • Deliver one-to-one, cross-channel experiences
  • Increase loyalty and customer lifetime value

B2C Marketing

Exceed customer expectations with personalized, in-the-moment experiences while simplifying your technology landscape

  • Simplify your IT marketing landscape
  • Produce measurable business results

B2B Marketing

Build holistic B2B customer profiles, prioritize top accounts, and empower sales teams with deep insights.